Habits of a Strong Mentor
- Teaches and shares expertise
- Learns about others' backgrounds
- Invests in interns and their goals
- Exudes enthusiasm
- Values learning and development
- Provides guidance and feedback
- Nurtures self-sufficiency
- Listens patiently
During the intern hiring process, ensure that both you and the intern will benefit from the internship placement. Once the internship begins, have an open discussion about mutual expectations—what you expect from the intern and what they can expect from you. Early on, supervisors should introduce key aspects of office culture, including working styles, appropriate dress, and standards of professionalism. Finally, clearly communicate your preferred methods and frequency of communication with the intern.
Consider establishing an orientation period during the first few days as the initial stage of the internship. Use this time to provide an overview of the organization, introduce colleagues, offer training on office systems, and share information about relevant events. Within the first week, take the intern to lunch or coffee to help build rapport, and look for additional opportunities to foster a positive working relationship. Keep a clear focus on the goals and desired outcomes of the intern’s work. When possible, allow the intern to rotate among colleagues over the course of the semester to broaden their experience and exposure.
Share insights about your work and its broader impact, and take on an active mentoring role. Interns are often unfamiliar with the “big picture,” so they rely on you to provide context and perspective. Engage them with thoughtful questions, such as: How does this project contribute to public service? Which populations are most affected? Recommend relevant books, articles, or resources that can deepen their understanding and connect their tasks to larger organizational goals.
Encouraging interns to ask thoughtful questions is a key part of creating a meaningful and productive internship experience. By inviting curiosity and dialogue, supervisors help interns better understand their work, connect daily tasks to broader organizational goals, and develop critical thinking skills. Consider regularly prompting interns to reflect on what they are learning, how their work contributes to the organization, and what skills they would like to build. Creating space for open questions not only supports intern growth but also fosters stronger communication and engagement throughout the internship.
Provide regular, honest feedback that is both positive and constructive. Keep the intern informed about their progress and performance, and schedule periodic check-ins to ensure their needs are being met and to address any questions or concerns.
Recognize and encourage the intern when they meet goals. When adjustments are needed, explain the reasons clearly—ideally while the work is still fresh in their mind. If you notice the intern struggling with an assignment, offer timely, practical feedback soon after they complete it. Encourage other team members to provide supportive, constructive input as well.
At the end of the semester, complete the evaluation form for WSP and share a copy with your intern. Highlight the intern’s successes and provide constructive feedback on areas for improvement. Also assess their overall growth during the internship and indicate whether they may be a strong candidate for a permanent position.
View the intern as a potential future hire rather than temporary support. Approach the internship as an opportunity to develop talent and cultivate interest in long-term employment with your organization. Provide a meaningful experience that encourages the intern to return as a full-time employee, and maintain contact after the program concludes.